- What happens when my Pro trial ends?
- After the 14-day Pro trial, the card on file is charged automatically and your subscription continues without interruption. If you cancel inside the trial window from the billing portal, no charge is made and your account reverts to the Free plan with all your data preserved.
- Can I change plans later?
- Yes. Upgrading from Free to Pro starts a 14-day trial through checkout — that trial applies to an account's first subscription only; a later resubscribe is charged at checkout instead. If you already have a Pro subscription, plan changes are handled in the billing portal. Cancellations take effect at the end of the current billing period, so you keep Pro until the period you have already paid for ends.
- Do you offer annual pricing?
- Yes — pay annually and save 20%. Pro costs $948/yr (equivalent to $79/mo).
- Is my data secure?
- All data is encrypted in transit (TLS) and at rest (AES-256). Requests from your browser session run under Postgres row-level security scoped to your account, and server-side and API-key paths enforce account ownership in code. A deal you share with teammates is visible to those invited members. See the security page for full detail.
- Do I need a credit card to start?
- The Free plan is free forever with up to 7 deals. The Pro 14-day trial requires a card upfront and charges automatically when the trial ends, so there is no service interruption. You can cancel inside the trial window from your billing portal.
- What does fair use mean for AI document parsing?
- Fair use means about 2,200 documents over a rolling 12 months (trailing 365 days, no monthly reset), plus a daily breaker of about 220 documents a day that resets at midnight UTC. This is far above normal portfolio use; if you hit it, get in touch and we will sort it out.
- How does SyndTrack compare to spreadsheets or other tools?
- SyndTrack is purpose-built for LP investors — unlike spreadsheets, generic finance apps, or fragmented sponsor portals. See our detailed comparisons: SyndTrack vs. Spreadsheets, vs. Sponsor Portals, and vs. Generic Trackers.