Help Center

Getting your portfolio in

How do I get my existing portfolio into SyndTrack?

Three ways, all available on Free: type a deal in by hand, import a CSV (including the ILPA format), or upload a document and let the AI extract it. CSV import is the fastest for more than a handful of deals: Dashboard > Documents > Import, and the column mapper shows you a preview before anything is saved. Nothing is written to your portfolio until you approve it.

Can I send documents in by email?

Not yet. Email-based import is not available in production today: the inbound mail path is not wired up, so mail sent to the domain does not arrive. Upload the PDF directly or use CSV import instead. Uploads run through the same AI extraction and the same review step before anything is saved.

What does the AI actually read, and does it ever save something wrong?

It extracts amounts, dates, deal names, and document type from capital call notices, distribution notices, K-1s, and quarterly reports. It never writes to your portfolio on its own. Every parse stops at a review dialog showing the extracted fields next to the source document, and nothing is saved until you approve it. If a field is wrong, correct it in the dialog before approving.

Plans, trials and billing

How many deals do I get on the free plan?

You get 7 deals on Free, forever. Free also includes 3 AI document parses, CSV import, capital call and distribution tracking, 100 MB of document storage, and the portfolio dashboard. Pro at $99/month, or $79/month billed annually, removes the deal cap and the parse cap.

Do I have to give a credit card to try Pro?

Yes. The Pro trial is 14 days and requires a card. The card is charged automatically when the trial ends unless you cancel first. You can cancel any time during the trial from Dashboard > Billing and you will not be charged.

I was charged and I did not mean to be. Can I get a refund?

Yes. Contact us through the in-app help form (the Get help button in the dashboard) and we will refund the most recent charge, no questions asked, within one business day. Cancelling in Dashboard > Billing stops all future charges immediately; access continues to the end of the period you already paid for.

Your data and privacy

What happens to my data if I cancel or downgrade?

Nothing is deleted, ever, on cancellation. Pro access runs to the end of the period you paid for, then the account reverts to Free. If you have more than 7 deals, the 7 most recently updated stay visible and the rest are hidden until you upgrade again. They are still in the database and still in your export.

Can I get my data out?

Yes, on every tier including Free, with no request needed. Dashboard > Settings > Data and Privacy > Download data export gives you a single JSON file with deals, capital calls, distributions, transactions, documents and audit history. Large portfolios run as a background export on the same screen and show a download link when ready. We do not hold data hostage.

Do you connect to my bank or brokerage?

No. SyndTrack never asks for a bank login and has no bank connection. You enter deals yourself, import a CSV, or upload documents. Stripe handles payment if you upgrade, and we never see your card number.

Is my data private, and can sponsors see it?

No sponsor, and no other user, can see your portfolio. Data is encrypted in transit (TLS) and at rest (AES-256), and every row is isolated by Postgres row-level security keyed to your account. We do not sell, lease, or share data with sponsors. Peer benchmarking, if you turn it on, uses anonymized aggregates only. Full detail at /security.

Are you SOC 2 certified?

No. SyndTrack does not hold SOC 2 attestation and has not yet booked a SOC 2 audit or a third-party penetration test. That is stated plainly at /security rather than buried. If SOC 2 is a hard requirement for you, tell us through the in-app help form: it moves up the roadmap based on demand, and we would rather lose the deal than imply we have it.

How do I delete my account?

Dashboard > Settings > Data and Privacy > Request Account Deletion. It is processed manually so we can verify identity and confirm no records are lost, and personal data is removed within 30 days. Export your data first if you want a copy: the export is one click on the same screen and it is yours to keep. If you cannot sign in, send your deletion or privacy request through the contact form at the bottom of this page instead.

Using SyndTrack

Can my CPA or advisor see my portfolio?

Yes, on Pro. Pro includes up to 2 service-provider seats, so you can invite an accountant and a financial advisor to view K-1s and reports without sharing your login. You can also generate a read-only shareable snapshot link with no seat at all.

My parse failed or the numbers came out wrong. What now?

The document itself was saved; only the extraction failed, and your parse credit is restored automatically. Hit Retry on the document to re-run the parser, or click Edit and enter the fields by hand: manual and parsed entries are identical everywhere downstream, including the K-1 export. If it fails twice on the same document, send it to us through the in-app help form (the Get help button in the dashboard) and we will look at the file.

Why does my IRR look different from the sponsor's number?

Almost always a cash-flow date or a valuation difference, not a math difference. SyndTrack computes XIRR from the actual dated cash flows you have entered, plus current value. A sponsor's projected or since-inception IRR may use different dates, include unrealized appreciation differently, or be net of different fees. Open the deal, check that every contribution and distribution has the right date, and see /about/methodology for exactly what we compute.

No account? Contact us here

Questions before signing up, privacy or data requests, or anything else. We reply to the email you enter within one business day, Mon-Fri, US Eastern.