Privacy Policy
Last updated: March 31, 2026
SyndTrack (“we”, “us”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and safeguard your information when you use the SyndTrack platform.
Information We Collect
Account Information
When you create an account, we collect your name and email address through our authentication provider, Clerk. We do not store passwords directly — authentication is handled entirely by Clerk.
Financial Data
You may enter information about your real estate syndication investments, including deal details, capital calls, distributions, and related documents. This data is stored securely in our database hosted on Supabase (PostgreSQL) with row-level security enabled.
Payment Information
If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store credit card numbers or bank account details on our servers. Stripe's privacy policy governs the handling of your payment information.
Usage Data
We collect basic usage analytics (page views, feature usage) to improve the product. This data is aggregated and does not include your financial information.
How We Use Your Information
- To provide and maintain the SyndTrack platform
- To process your subscription and payments
- To send transactional emails (e.g., capital call alerts)
- To improve our product and user experience
- To respond to support requests
Data Storage & Security
All data is encrypted in transit (TLS) and at rest. Our database uses Supabase with row-level security, ensuring users can only access their own data. We follow industry-standard security practices and regularly review our infrastructure.
We Do Not Sell Your Data
We will never sell, rent, or trade your personal information or financial data to third parties. We only share data with the service providers necessary to operate the platform (Clerk for authentication, Supabase for storage, Stripe for billing).
Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Export your data
Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@syndtrack.com.